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LGAT 2019 Community Satisfaction Survey

LGAT’s Community Satisfaction Survey is undertaken every four years to explore community satisfaction with the performance of Local Government. Consistent methodology is applied to allow comparison over time. In 2019, primary research of 1,200 residents drawn proportionally from across Tasmania was conducted. A summary report on the 2019 LGAT Community Satisfaction Survey results can be found here 

LGAT 2019 Community Satisfaction Survey Highlights

The LGAT Community Satisfaction Survey 2019 (the Survey) was conducted via telephone interviews of 1200 randomly selected residents across Tasmania during the early months of 2019. The Survey aimed to measure community satisfaction with Tasmanian councils overall performance, as well as with a range of council provided services and facilities.

Key findings:

  • Tasmanian communities are generally satisfied with the overall performance of their councils. Community satisfaction with councils’ overall performance has remained stable since 2009, with respondents rating Local Government’s performance as ‘good’;
  • The most common thing respondents nominated as the best thing about their local council related to their council being responsive, proactive, engaged, accessible, and consultative. Other valued aspects included cleanliness of the local area, parks, gardens and open spaces, communication and efficient, reliable or good services;
  • The performance of Local Government in Tasmania in relation to governance, accountability, and leadership has improved significantly between 2015 and 2019, with respondents rating these aspects of council performance as ‘good’;
  • Regular garbage collection was the service that respondents rated as the most important and was also the service with the highest level of satisfaction, rated as “excellent”.
  • Other services and facilities that received "excellent” levels of satisfaction were museums, galleries, public art, community events and festivals, parks, gardens, and playgrounds and regular/green waste recycling;
  • Other services and facilities with the highest levels of importance to respondent were drains, stormwater maintenance, and repairs, the maintenance and cleaning of public areas, emergency and disaster management and the provision and maintenance of footpaths/pedestrian areas; and
  • Consistent with the increasing satisfaction with councils’ governance and leadership performance, more respondents considered that the image of Local Government had improved in the last four years, than considered that it had declined.

A summary report on the LGAT 2019 Commuity Satisfaction Survey can be found here

 (this web page will soon be updated to include full survey results)

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